FaQ

SHIPPING 

Please note that your order will only be processed once payment has been received in full. 

You have 48 hrs to make payment from the date you place the order.

The orders will be processed and shipped from Monday to Friday from 9 am to 5:00 pm. All orders placed during the weekend are processed on the following Monday.

Please understand that i try to get all items in the post within 48 hours of placing your order, however, during busy times or custom projects items can take longer to be dispatched. 

Delivery time should takes around 1-10 working days, but it can vary depending what area you are located.

If you have any question please email me at info@tatankaworld.com

SOUTH AFRICA

Domestic door to door service, flat rate R99

For this option i will use ARAMEX courier, so you can wait in your home for your purchase.

Free shipping from orders over R800.

Custom fees or taxes are separate from the shipping charges and are not responsibility of Tatanka.

Domestic self collecting service, flat rate R60

For this option i will use PAXI (Pep store) courier service. You must locate the closer PEP store near you. i will ask you the location by email. Once your parcel is ready for collection they will send you a sms.

Free shipping from orders over R800.

Custom fees or taxes are separate from the shipping charges and are not responsibility of Tatanka.

INTERNATIONAL

Because of covid-19 ...All orders will be shipped via registered private courier DHL

Timing of delivery will depend of your location, but i will inform you once i release a quote.

If you have any question please email me at info@tatankaworld.com

International shipping cost:

The cost of shipping will depend of weight and size of the parcel, you are welcome to contact me for a quote before place an order.

Final prices do not include relevant overseas customs duties, foreign taxes or other fees which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information

TRACEABILITY OF THE SHIPMENT

When your order is shipped, you receive an e-mail with the tracking number in order to view the progress of the shipment.

If you have any question please email me at info@tatankaworld.com

PAYMENT

Paying for your purchases is simple and safe. I have payment options available for you.

Once the order is place, please make sure you fill up all your details, and proceed to checkout.
 

You can choose between manual payment EFT or Credit Card payment through Yoco. 

If you decide to do manual payment i will email you my banking details, please check your spam or junk mail folder.

For oversea customer i have Paypal option, just choose manual payment.

I´m working towards to make your shopping experience more easy and happy.

For have any question please email me at info@tatankaworld.com

RETURNS & REFUNDS

Please note that earrings and custom orders purchased are not refundable.

All refunds will be given as a store credit, Tatanka does not give cash refunds.

If after your purchase you are not happy with it, please email us (info@tatankaworld.com)  with your order number and tell us what is the reason you are not 100% satisfied with your product so we can find a way to make you happy. 

Please note that all returns must be in original condition.

Tatanka is not responsible for any additional charge, shipping or tax when you are returning the product.

CARE INSTRUCCION

Each piece is handcrafted with quality materials. 
 

Due to the handmade nature of each piece, and because each item is made of leather which is porous, some care goes into making sure each piece lasts a lifetime. The nature of the leather is that it can absorb and/or collect liquid, oil, and dirt. 

 

Suede is more fragile than synthetic leather and harder to take care of. To maintain the quality of this product we recommended you get hold of a suede cleaner to use on stubborn stains and always use a very soft cloth rag, a slightly dampened cloth designed for use on suede and protect from damp conditions.

 

It is also recommended that your piece does not sit in direct sunlight for extended periods of time. The leather can dry out and/or fade in color.
Tatanaka is not responsible for stains or damage that may develop over time.

 

If a piece develops damage, please contact me at info@tatankaworld.com and I may be able to repair it at reasonable fee, not including shipping.

Thank you!

TATANKA 

FAQ

Shipping

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